FAQ's
We are very often asked a multitude of questions about our offers and our facilities. This section will hopefully guide you to a lot of the answers you are seeking on your fitness journey.
my fit. my life. my planet.
Should you not find what you are looking for, please click on our “Contact us” link at the top of the page and fill in your details and we will get back to you. Alternatively give our Call centre a call. They will be able to help in no time.
How does my annual levy work?
As per the contract you signed with us, Planet Fitness deducts an annual levy every year, either in July/December, or it can be added to your monthly premium over 12 months, depending on the date you selected for this to occur.
Communication is sent to our members before the levy run through SMS and email. If you haven’t received this communication, please email us your details, and we will cross-check them with our records to determine why you might not have received this notice.
How do debit order deductions dates work?
Your debit order runs on the date you initially chose. We don’t bill you in advance; your debit order payment is specifically for that month.
Upon your sign-up, we provided you with the following debit order date options: the 1st , 15th, and 25th.
If there aren’t enough funds in your account to cover the obligations, Planet Fitness is entitled to double-debit you on the following month’s debit order run, or we may monitor your account and re-present the instruction for payment once sufficient funds become available.
The abbreviated name that will appear on your bank statement is PF GYMFEE / PF LEVYFEE / PLANETFS.
If you don’t provide us with your correct banking details or if your banking information changes in the future without informing us, you’ll still be responsible for ensuring your Planet Fitness membership fee is paid every month.
Can I change clubs?
You can change clubs, but please note that there may be differences in club pricing. If the new club has a higher price than your current one, there won’t be an additional charge. However, if the new club has a lower price, you’ll be charged a downgrade fee. Partner memberships can only change clubs after 60 days.
What is a Buddy tag?
The Buddy tag allows you to bring one guest along for your workout. You can add this product to your membership at any time for an additional monthly fee.
Can I freeze my membership?
Selective Active Memberships can be frozen upon request by the Main Member at any time. During the freezing period, neither the Member nor their dependents will have access to the club. Medical Aid Partners cannot freeze their membership.
Do I need to un-freeze my membership?
Your membership will automatically unfreeze unless you contact us to keep it frozen or to cancel. If you’ve frozen your membership for a specific period, there’s no need to contact us to unfreeze it; it will automatically unfreeze when the freezing period expires.
Can I cancel my membership?
If you wish to cancel your membership, please contact Customer Service on 0861 496 463.
Where can I see group class schedules?
You can view your club’s group exercise schedule in the club on the kiosk or by clicking on the relevant schedules link at the top of the website.
Where do I get account or payment information?
Membership account statement can be requested from reception. EFT banking details are as follows:
Planet Fitness Holdings (PTY) LTD
- First National Bank Account No. 63078443280
- Branch: Comn Account Services Cust
- Swift Code : FIRNZAJJ
- Branch Code: 210554
- Reference number: Please use your ID number or Membership Number
Safety in the club
What are the safety protocols in place?
We are confident that our clubs provide one of the safest environments you can be in. We’ve instituted world-class, industry-leading safety protocols across all our clubs through collaboration with renowned hygienists and professionals, all aimed at ensuring your well-being and security.
How are gyms kept sanitary?
All Planet Fitness Clubs undergo deep cleaning overnight and regularly throughout the day, using medical-grade disinfectants.
We maintain a safe environment by following appropriate cleaning and disinfecting measures.