Planet Fitness FAQ’s
HOW DOES MY ANNUAL LEVY WORK?
As per the contract that you signed with us, Planet Fitness deducts an annual levy every year, either in July/December, or added to your monthly premium over 12 months, depending on the date that you chose for this to take place.
Communication is sent out to our members prior to the levy run via sms and email. If you have not received this communication, please e-mail us your details and we will check this against the records we have for you to establish why you might not have received this notice.
HOW DO DEBIT ORDER DEDUCTIONS DATES WORK?
Your debit order will run on the date you originally chose. We do not bill you in advance; your debit order payment is for that month specifically.
When you signed up, we offered you the following debit order date options. The 1st, 15th, and the 25th.
If there are insufficient funds in your account to meet the obligations, Planet Fitness is entitled to double debit you on the next month’s debit order run or we may track your account and re-present the instruction for payment as soon as sufficient funds are available in your account.
The abbreviated name that will reflect on your bank statement is PF GYMFEE / PF LEVYFEE / PLANETFS
If you do not give us your correct banking details, or if your banking details change at any time in the future and you don’t let us know about this, you will still be responsible for making sure that your Planet Fitness membership fee is paid every month.
CAN I CHANGE CLUBS?
You will be able change clubs. There are however some differences between the pricing of clubs. If there is a difference in the price, your membership fees will be adjusted accordingly. If the club you are changing too has a higher price than your current club then there is no additional charge. If the club you are changing to has a lower price, you will be charged a downgrade fee. Partner memberships can only change clubs after 60 days.
WHAT IS A BUDDY TAG?
The Buddy tag allows you to bring 1x guest along for your workout. This product can be added to your membership at any time at an additional monthly fee.
CAN I FREEZE MY MEMBERSHIP?
Selective Active Memberships may be frozen at any time on request of the Main Member. The Member and dependants will not have access to the club, while in the Freezing period Medical Aid Partner cannot freeze their membership.
DO I NEED TO UN-FREEZE MY MEMBERSHIP?
Your membership will automatically unfreeze, unless you contact us to keep it frozen or to cancel. If you have frozen your membership for a specific period, you do not need to contact us to unfreeze it, your membership will automatically unfreeze when the freezing period expires.
CAN I CANCEL MY MEMBERSHIP?
Should you wish to cancel your membership, please contact our customer service on 0861 496 463
WHERE CAN I SEE GROUP CLASS SCHEDULES?
Your club group exercise schedule can be viewed in club on the kiosk or by clicking on the relevant schedules link at the top of the website
WHERE DO I GET ACCOUNT OR PAYMENT INFORMATION?
Membership account statement can be requested from reception. EFT banking details are as follows: Planet Fitness Holdings (PTY) LTD Standard Bank Account No. 012363324 Branch: Centurion Branch Code (electronic payments): 051001 Branch Code: 012645 Reference number: Please use your ID number or Membership Number
CLUB RULES AND REGULATIONS
Club rules and regulations are displayed in club or can be viewed by clicking on the following link: Rules and regulations
Safety In The Club
WHAT ARE THE SAFETY PROTOCOLS IN PLACE?
We believe that our clubs are some of the safest environments to be in. We have implemented world class, benchmark best practice protocols in all our clubs and have worked with top hygienists and professionals to put our safety protocols together to ensure your safety
HOW WILL YOU KEEP THE GYM CLEAN?
All Planet Fitness Clubs will be deep cleaned overnight and regularly through the day, using medical grade disinfectants.
We keep the environment safe by taking the appropriate cleaning and disinfecting measures.